support_tickets
5 documents
_id
customer_id
690c1a0bce3d48eb9e1208a1
order_id
690c1a0bce3d48eb9e1208b0
subject
Monitor arrived damaged
description
The monitor I received has a crack in the screen. Requesting replacement.
status
resolved
priority
high
category
product_issue
created_at
2024-06-06T00:00:00.000Z
updated_at
2024-06-08T00:00:00.000Z
resolved_at
2024-06-08T00:00:00.000Z
assigned_to
support_agent_1
_id
customer_id
690c1a0bce3d48eb9e1208a2
order_id
690c1a0bce3d48eb9e1208b2
subject
Wrong item shipped
description
I ordered running shoes but received a coffee maker instead.
status
in_progress
priority
high
category
shipping_issue
created_at
2024-08-13T00:00:00.000Z
updated_at
2024-08-14T00:00:00.000Z
resolved_at
-
assigned_to
support_agent_2
_id
customer_id
690c1a0bce3d48eb9e1208a3
order_id
-
subject
Account login issues
description
I can't log in to my account. Password reset not working.
status
resolved
priority
medium
category
account
created_at
2024-09-18T00:00:00.000Z
updated_at
2024-09-19T00:00:00.000Z
resolved_at
2024-09-19T00:00:00.000Z
assigned_to
support_agent_1
_id
customer_id
690c1a0bce3d48eb9e1208a4
order_id
690c1a0bce3d48eb9e1208b5
subject
Refund request
description
Product doesn't fit. Would like to return for refund.
status
pending
priority
low
category
return
created_at
2024-11-02T00:00:00.000Z
updated_at
2024-11-02T00:00:00.000Z
resolved_at
-
assigned_to
-
_id
customer_id
690c1a0bce3d48eb9e1208a5
order_id
-
subject
Product inquiry
description
Does the yoga mat come with a storage bag?
status
resolved
priority
low
category
general_inquiry
created_at
2024-10-28T00:00:00.000Z
updated_at
2024-10-28T00:00:00.000Z
resolved_at
2024-10-28T00:00:00.000Z
assigned_to
support_agent_3
| _id | customer_id | order_id | subject | description | status | priority | category | created_at | updated_at | resolved_at | assigned_to |
|---|---|---|---|---|---|---|---|---|---|---|---|
690c1a0bce3d48eb9e1208a1 | 690c1a0bce3d48eb9e1208b0 | Monitor arrived damaged | The monitor I received has a crack in the screen. Requesting replacement. | resolved | high | product_issue | 2024-06-06T00:00:00.000Z | 2024-06-08T00:00:00.000Z | 2024-06-08T00:00:00.000Z | support_agent_1 | |
690c1a0bce3d48eb9e1208a2 | 690c1a0bce3d48eb9e1208b2 | Wrong item shipped | I ordered running shoes but received a coffee maker instead. | in_progress | high | shipping_issue | 2024-08-13T00:00:00.000Z | 2024-08-14T00:00:00.000Z | - | support_agent_2 | |
690c1a0bce3d48eb9e1208a3 | - | Account login issues | I can't log in to my account. Password reset not working. | resolved | medium | account | 2024-09-18T00:00:00.000Z | 2024-09-19T00:00:00.000Z | 2024-09-19T00:00:00.000Z | support_agent_1 | |
690c1a0bce3d48eb9e1208a4 | 690c1a0bce3d48eb9e1208b5 | Refund request | Product doesn't fit. Would like to return for refund. | pending | low | return | 2024-11-02T00:00:00.000Z | 2024-11-02T00:00:00.000Z | - | - | |
690c1a0bce3d48eb9e1208a5 | - | Product inquiry | Does the yoga mat come with a storage bag? | resolved | low | general_inquiry | 2024-10-28T00:00:00.000Z | 2024-10-28T00:00:00.000Z | 2024-10-28T00:00:00.000Z | support_agent_3 |